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| FAQ'S |
We have compiled a set of frequently asked questions that our customers like you usually have for us. If you do not find an answer, please contact us.
Why should I hire a private shuttle service?
R. - It's reaching a foreign country and for your safety you need to know who is handling your transportation service. With us everything is stored in a database with the number of vehicles, license plates, driver's name, the time from the airport, when he reached the hotel, and so on. Our service is reliable and secure.
How to locate the driver?
R. - "Really easy" After the office is likely to be approached by many people on their way to the exit door, offering information about Cancun, sometimes they ask for your passport or transfer voucher. Under no circumstances give them no information, it will take around 30 minutes of your time, will offer invitations to timeshare presentations to hotels, tours at low prices, which only leads to false promises and most importantly, the loss of transport service.
Terminal 2 .- It is found at the airport just past the exit door, a small broker in a "Y", usually our representative is on the right side behind a metal fence in front of the restaurant called "Meeting Point", our representative will be holding a sign with the company logo and name printed on it.
Terminal 3 .- Just pass the only exit door and see a large area in which representatives of all travel agents are waiting for their customers, will be our representative in that area with a sign with your logo and name printed in it. We have a 30 to 45 minutes time frame to expect after your flight has landed so do not delay inside the terminal. If you have problems at the airport and is going to take longer than usual, we recommend that you contact your representative with its transport voucher, he can expect.
Is there a lost property department?
R. - Yes, after each service for each vehicle is carefully checked and she had forgotten something onboard are reported immediately to the administrator of the operation. If you forget something inside the vehicle that you can send to you, you have to pay the costs of package delivery services.
Is it safe to travel with you?
R. - Of course, before hiring any member of our staff need to undergo several tests and provide sufficient personal information about them, ask federal driver's license is not easy to obtain criminal record issued by the police, doping tests are performed . All our vehicles are fully insured and our drivers have a spirit of service.
What if I have a reservation confirmed and my flight is delayed?
R. - We always check with the airline 3 hours in advance if your flight is on time. if not, we will know exactly at what time it is going to arrive and we will wait for you. If your flight is cancelled for any reason or you didn't catch the plane please go to any internet machine existing at most airports and email us to inform of your new arrival information either to cancel your reservation.
How can I make a reservation?
R. - It's easy just fill out the reservation form and send it, we will send your confirmation by voucher by email.
Are you licensed to operate this service at the airport?
R. - Yes, we are licensed to operate in the two terminals of the airport and federal plates for passenger transport in all roads in Mexico. Our company guarantees all of our services and all our vehicles are effective insurance policies, permits and licenses applicable.
Do you have high chair?
R. - Yes, we know the importance of safety and family, please let us know when making your reservation. This service has a small additional cost of $ 5.
Can you offer other services?
R. - Yes, we offer all types of land transport in the area visits, transportation to groups, Etc. For more information please write to: contact_us@cancun-shuttle-direct.com
Before we reach our hotel from the airport we go shopping for groceries and other items in a supermarket or shop can do that?
R. - Yes we can, you need only apply. We gave up waiting 15 minutes without additional cost, but if it takes longer it will charge you the extra time. If you want to go to Sam Cub, Wal-Mart or Costco located in downtown Cancun or Playa del Carmen, the additional cost is 25 USD.
Can I book a hotel room here?
R. - Click Here |
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